Case Study
Siloam Digital Care Telemedicine App
Inclusive UI/UX architecture for digital doctor consultations, BPJS integration, encrypted e-prescriptions, and hospital appointment booking across Indonesia.
- Client
- PT Siloam Digital Care Indonesia
- Industry
- Healthcare & MedTech Indonesia
- Service
- UI/UX Design
- Year
- 2024
- Pillar
- Visual Experience
Illustrative reference image; not documentation of the delivered project.
Starting point
Client Challenge
Patients of varying digital literacy across Indonesian cities found medical appointment booking confusing under emergency stress.
Kapitech response
Kapitech Solution
Designed a high-contrast WCAG 2.1 AAA interface with 3-step triage booking, prescription tracking, and direct consultation rooms.
Scope of work
Execution & Delivery
The recorded delivery scope for this project includes Accessible Mobile UI/UX, Patient & Doctor Journey Maps, Micro-interactions, and Figma Component Library. The technologies or production tools recorded for this engagement are Figma, Tailwind UI, Miro, and Spline. The deliverables below make the documented scope easier to review.
Deliverables
- Accessible Mobile UI/UX
- Patient & Doctor Journey Maps
- Micro-interactions
- Figma Component Library
Results and indicators
Outcome & Impact
The impact indicators listed in this project record are Consultation Drop-off, User Satisfaction, and Booking Time. Available values are shown below so the reported outcomes can be reviewed in context.
- Consultation Drop-off
- -65%
- User Satisfaction
- 98.2%
- Booking Time
- 40s
Technologies and tools
- Figma
- Tailwind UI
- Miro
- Spline